Every Conversation. Every Action. One Platform.
Industry's First Agentic AI Platform
For Credit Unions
750+ Credit Unions already trust our Agentic AI to turn conversations into real outcomes by automating complex workflows, unifying AI with core systems, and eliminating busywork so your teams can focus on serving members, not systems.
Eltropy AI Certification
An essential AI certification course designed specifically
for credit union & community bank professionals.
Top-rated by
Meet Members Where They Are
Every Channel. Zero Friction. Anytime, Anywhere.
From everyday texting to branded AI agents, make communicating with your members as easy as talking to a friend – anytime, anywhere. Let members choose the channel, and AI takes it from there – guiding the conversation and delivering real outcomes.
Safe AI at the Core
The Agentic AI Engine Behind Every Conversation
Everything your team needs to serve members – in one place, working as one system.
Built by Eltropy. Shaped by the Industry.
Safe by Design. Not as an Afterthought.
50+ Integrations. One Connected Operation.
Consolidate. Save. Succeed.
Maximize Value Across
All Your Departments
Connect people, data, and systems enterprise-wide with 40+ use cases supported across all your teams and departments. Do More With Less.
Results That Prove It
Real outcomes. Proven at scale.
Eltropy’s Agentic AI Platform doesn’t just connect conversations, it completes them. 750+ credit unions trust Eltropy to turn AI innovation into consumer results.
“Integrating Sam into our chatbot interface was a natural extension of our brand, it created an immediate connection with our members while reinforcing Sam’s role as the friendly face of CME’s service offerings.
When a conversation requires more detail than the bot can provide, it seamlessly transitions the member to a live associate via text, allowing them to continue the conversation without staying at their computer and fostering a deeper connection with the associate.”
Brandy Roy
VP Information Technology
“Being able to use the system in the same way across departments, whether it’s lending, collections, or the contact center, has been a game changer.
Everybody absolutely loves the system. It’s very intuitive and easy to use.”
Nik Dokic
Business Analyst/ Project Manager
“Our journey towards digital transformation led us to Eltropy’s AI Chat solutions, and we’re starting to see remarkable results. What sets Eltropy apart is not just their technology but also their dedication to understanding the credit union industry and their commitment to community financial institutions like ours. They continue to evolve, and that’s why we consider them a long-term partner, including for AI.”
Brad Shafton
SVP IT and Digital
“…We went live. Weeks passed. Then our core partner reached out asking, “Why isn’t your team calling with questions? Is something wrong?” We just smiled. Nothing was wrong – we had the AI Assistant. Our team was looking up transactions, processes, and procedures instantly without digging through binders or waiting on hold. The chaos we’d been bracing for? It never came..“
Sean Manion
VP of Lending
“Being on the Eltropy platform makes my heart happy. We sleep well at night knowing our agents are using secure text.”
Jeff Sanders
VP of IT
“We saw roughly a 20% decrease in calls almost right out of the gate, and by the time we got Ruth [our AI agent] into digital banking, it was significant.”
Jill Schaffler
SVP of Enterprise Applications
“Within three months of implementing Eltropy, we saw a huge drop in delinquencies. When I saw the numbers, I almost couldn’t believe it. It was mind-blowing. We knew we made the right choice.“
Katie Bendyk
Director of eServices & Payment Solutions
“Previously, we could only manage about 100 accounts per day individually, ” Hein notes. “With Text campaigns, we can reach hundreds at once, and we’ve already run campaigns that reached over a thousand members in a single day.“
Bob Hein
Member Solutions Manager
“The efficiency is just phenomenal. Now it takes 10 seconds to analyze and look at a message rather than getting the call, listening to the voicemail, calling back, and possibly getting another voicemail if they’re sleeping.”
Tiffany Stephens
Talent Acquisition & Employee Relations Manager
“The unified platform is so helpful to my team. We can start a conversation in one place and continue it somewhere else. Even if we have to go reach out to somebody else for an answer, at least they can see that we’re working on their problem, and we just haven’t put them into a black hole. The uniform platform is fantastic.“
Howie Meller
President and CEO
“People who never responded before are responding now [Collections to Text]. It’s like we’ve suddenly started speaking their language, and they’re actually listening. It’s amazing.
In my 20 years in the credit union industry, this is the most game-changing innovation I’ve seen.”
Art Sookazian
VP of Collections & Risk Management
ENTERPRISE-GRADE
Compliance & Security
Eltropy prioritizes protection of your data, privacy, and compliance through adherence
to standard industry best practices, rigorous audits, and regulatory requirements.
