Idaho Central Credit Union is based at Chubbuck, Idaho and has
Eltropy worked directly with the ICCU team to provide them both web-based and in-person training sessions - taking them live with all enhancements and custom workflows in just 6 weeks.
ICCU was not only impressed with the product itself but also how quick and easy it was to go live with Eltropy.
“Eltropy wants to grow and expand – we are excited to be a part of that and not just have a vendor who only provides a service“
Shortly after Eltropy’s deployment, ICCU saw a decrease in the amount of time it took to verify the identity of a member.
Prior to Eltropy, verification took between 3 to 4 minutes over call.
After Eltropy’s platform was deployed, the average came down to just 45 seconds – a 400% improvement.
In the coming future ICCU aims to expand Eltropy’s usage to its entire call center in order to save both full-time positions and agents’ time.