Idaho Central Credit Union is based at Chubbuck, Idaho and has
Eltropy worked directly with the ICCU team to provide them both web-based and in-person training sessions - taking them live with all enhancements and custom workflows in just 6 weeks.
ICCU was not only impressed with the product itself but also how quick and easy it was to go live with Eltropy.
“Eltropy wants to grow and expand – we are excited to be a part of that and not just have a vendor who only provides a service“
Shortly after Eltropy’s deployment, ICCU saw a decrease in the amount of time it took to verify the identity of a member.
Prior to Eltropy, verification took between 3 to 4 minutes over call.
After Eltropy’s platform was deployed, the average came down to just 45 seconds – a 400% improvement.
In the coming future ICCU aims to expand Eltropy’s usage to its entire call center in order to save both full-time positions and agents’ time.
On the last Monday of every month, we will deliver a roundup of highlights that include new partnerships, product updates, social media highlights and more.
It’s an exciting time for us at Eltropy and we are honored to have you aboard!
Add the the event to your google calendar to not miss the event! Looking forward to seeing you on