How Eltropy is used for Contact Center

Decrease wait times, diminish response times and increase efficiency with Text Messaging

Works Seamlessly with

Why Eltropy?

Efficient Resolution
Seamless Integration

Route, transfer and assign incoming text messages according to your existing call handling workflow

Two-way Messaging
Quickly resolve members’ issues and answer their questions (routing no., hours, rates, etc.) more efficiently using text templates
Real-time Alerts

Stay Updated on issues and requests. Receive instant alerts when member text messages appear so you don’t miss any query

Long contact center wait times and slow issue resolution was the Identified Pain Point. Eltropy Implemented 1:1 text messaging to resolve member queries
The Result, Super-Fast issue resolution.

2

Minute Response Time

Secure and Compliant Text Messaging

Endorsed By
Official Partner

Why Text Messaging?

Efficiency and Convenience

Immediately address members’ issues to decrease frustration

Let Members get Instant Response & Realtime Alerts
Ensure Maximum convenience for both your workforce and members