Text Messaging With Symitar Integration

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By combining two “favorites,” Eltropy has created the Reese’s candy bar for credit unions. For the first time, CUs can engage members over text messaging — their favorite channel — while using Symitar.

“Integrating with the most popular core platform used by credit unions, Eltropy envisions new opportunities to help credit unions enhance their member experience, especially for Collections, Lending, Marketing, Selling, and Servicing,” said Ashish Garg, Eltropy’s CEO.

For example, your Collections team can send automated reminders when loan payments are due. “Set it and forget it,” and include a secure link so that members can make immediate payments.

 

3 Ways Eltropy Has You Covered

Compliance

Eltropy has the expertise to help you navigate FCC/TCPA regulations. We’ve compiled a list of best practices for acquiring opt-ins, which are required before texting members. Eltropy also logs and archives all text messages to meet compliance requirements. Simply click on the Activity tab to view a log of all text messages you have sent (see screenshot below).

Two-way conversations

Eltropy offers two-way texting so that members can easily reply to CUs (all conversations are archived). 70% of members say they want to use text messaging to engage with credit unions. Using Eltropy, CUs can leverage the convenience of text messaging to better meet their members’ needs and develop meaningful relationships.

Analytics

Share content with members using secure links and receive real-time analytics, including when the content was viewed, for how long, and if it was forwarded to others. Your Sales team will know when to call the most highly engaged members and prospects to close more deals, faster.

According to the CTIA, 95% of text messages are opened within 3 minutes and responded to within 90 seconds. The first text messaging-based platform that works with Symitar has the potential to drive member engagement to new heights. Getting started is easier than you think. Request a customized demo of how Eltropy integrates with Symitar. Or, join a live webinar that Eltropy is co-hosting with the Northwest Credit Union Association on Nov. 8. It’s time to unwrap your Reese’s!

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